Simplify and automate your returns with Returbo and ShippyPro

Returbo ShippyPro

Let your customers self-register returns, exchanges, and complaints through an embedded form on your Shopify store — with labels generated at the best carrier rate and tracking updated automatically, for a faster, smarter post-purchase experience with ShippyPro and Returbo.

Contact our Experts Contact Returbo

Effortless post-purchase: how Returbo works with ShippyPro

Together, Returbo and ShippyPro help Shopify merchants turn returns into a self-service experience. Returbo manages every request against your rules, then calls the ShippyPro API to fetch live carrier rates and generate the return label — delivered to your customer automatically.

 
01 — Customer

Request submitted

Your customer registers a return, exchange, or complaint through the Returbo form on your store.

 
02 — Returbo

Eligibility verified

The request is checked against your deadlines, reasons, and rules — approved automatically or manually.

 
03 — ShippyPro API

Best rate, label made

ShippyPro returns live rates from your carriers and generates the return label at the lowest price.

 
04 — Both platforms

Tracked to your door

Tracking updates flow back via webhook, moving returns through statuses and notifying everyone.

Returbo: post-purchase at the service of the customer experience

One embedded flow for returns, exchanges, and complaints on your Shopify store.

  • Self-service portal — no support tickets needed.
  • Custom rules — reasons, deadlines, and eligibility.
  • Automatic notifications — labels and status updates.
  • Real-time inventory sync — stock stays accurate.

The Returbo x ShippyPro partnership empowers merchants

Automatic label generation

The moment a return is approved, Returbo calls ShippyPro's rate API, retrieves every available shipping option from your carrier connections, and generates the label — selecting the lowest rate when more than one carrier matches. No manual action needed.

Request a demo →

Manual carrier choice

Prefer control? When a return reaches approval, select ShippyPro as the return method and pick from a list of options — carrier name and rate for each — before confirming, return by return.

Request a demo →

Automatic tracking & status sync

A one-time webhook keeps everything in sync: once a return is delivered to your location, Returbo automatically moves it from Incoming to Pending Approval, and customers receive automated status emails along the way. Shipments stay visible in both platforms.

See the setup guide →
Returns this month
1,264 ↗ auto-labeled
↺ Automate your returns
Avg. label cost
€4.90 ↘ best rate
Manual actions needed
0 ✓ fully automatic
CARRIER OPTIONS · RETURN #4821 · AUTO-SELECTED
PostNord ReturnSelected · lowest€4.90
UPS Standard€6.20
DHL Parcel€6.80
Return #4822 · Approved
Choose a return method
🖱 You decide
SELECT SHIPPING OPTION — CARRIER & RATE
PostNord Return€4.90
UPS StandardYour pick€6.20
DHL Parcel€6.80
Confirm & generate label
⇆ Webhook sync · Returbo × ShippyPro
✓

Return shipped

Customer drops off the parcel — tracking starts automatically.

✓

In transit

Status emails sent to your customer at every change.

📦

Delivered to your location

ShippyPro pushes the tracking update to Returbo.

Return #4821 moved Incoming → Pending Approval

Frequently Asked Questions

What is Returbo and how does it integrate with ShippyPro?
Returbo is a third-party Shopify app for post-purchase request management that lets your customers self-register returns, exchanges, and complaints through an embedded form on your website. Once a request is approved, Returbo calls the ShippyPro API to fetch available carrier rates — based on your ShippyPro carrier connections and shipping rules — and generates the return label automatically.
How do I set up the integration?
Three steps:
  1. Copy your API key from the ShippyPro API page.
  2. In Shopify admin, go to Apps → Returbo → Settings → Integrations → ShippyPro, paste the key and save.
  3. For tracking, add a webhook once in ShippyPro → API: URL https://returboapp.com/shopify/api/webhook/shippy-pro/tracking-update/[YOUR-DOMAIN], event "Tracking Update", retry count 1, and an X-Auth-Token header (request the token at support@returbo.io).
Do I need to configure anything in the ShippyPro UI?
No. Once the API section is enabled on your account and the Returbo integration is active, no changes are required on the ShippyPro side. Prerequisites: Returbo installed on your Shopify store, your carriers connected in ShippyPro (e.g., PostNord, UPS, DHL) and configured for return shipments, and your shipping rules set up.
Is Returbo available for all Shopify plans?
Yes, Returbo is available for every Shopify plan. For details, see the Returbo pricing page.
Will my shipments be visible in both platforms?
Yes — return shipments appear both in Returbo and in your ShippyPro account, and every API call is logged in ShippyPro's API Logs section.
What should I do if label generation fails?
The most common causes: a product with no weight set (add it in Returbo from Request Submitted status), or a customer address issue such as an overlong address line or outdated postcode — for Swedish addresses, verify on hitta.se rather than Google Maps. If the error is related to ShippyPro configuration, Returbo shows a specific message: contact ShippyPro Support to resolve it.
Who do I contact for support?
For Returbo configuration in Shopify, workflows, interface, or billing: the Returbo Help Center and Returbo support. For carrier connections, shipping rates, label generation errors, or your ShippyPro account settings: ShippyPro Support.

Make your returns simpler and faster

Contact our Experts Contact Returbo