Customer Success Story

GUESS  omnichannel logistics ready to scale.

GUESS, the globally recognized fashion and lifestyle brand, manages over 5 million orders a year across B2C, B2B and wholesale. Discover how ShippyPro brought around 30 carriers under a single shipping control layer, wherever the order originates.

GUESS campaign: model in a leather jacket with a GUESS handbag on a silver vintage car
 
Industry
Fashion & Lifestyle
Business model
B2C, B2B & Wholesale
2025 revenue
1.5 billion
E-commerce warehouses
Italy, Poland, Netherlands
5M+
Orders managed every year, including wholesale and online B2B
~30
Carriers managed from a single platform
500
Directly operated stores integrated into the fulfillment network
9,500
Channels across flagship stores, distributors, e-commerce and marketplaces
The Story

Standardize before complexity becomes unmanageable

GUESS is a globally recognized fashion and lifestyle brand, renowned for its iconic denim, apparel, accessories and unmistakably contemporary style. With a strong international presence and 1.5 billion in revenue in 2025, it runs complex global B2B and B2C operations where brand experience, agility and supply chain efficiency are key to growth.

Its logistics network is vast: 9,500 channels spanning flagship stores, distributors, e-commerce and marketplaces, 500 directly operated stores integrated into fulfillment, and 3 dedicated e-commerce warehouses in Italy, Poland and the Netherlands.

As e-commerce boomed, shipping volumes grew rapidly, and so did exposure to every logistics disruption. Around 30 carriers, each with different services, rates and requirements; limited shipping options on some marketplaces; and the need to deliver a consistent shipping experience, wherever the order originates.

For GUESS, growing internationally didn't just mean increasing sales, but managing an increasingly complex network. ShippyPro evolved from a simple shipping management tool into a strategic partner.

GUESS suede handbag on the hood of a vintage car with an ALLEGRA license plate
 
"
ShippyPro turned an increasingly complex logistics network into an infrastructure that is simpler to manage, more flexible and ready to grow with the business.
MD
Marcello De Melgazzi
European Logistic Director, GUESS
 
How We Helped

A control tower for ~30 carriers and every sales channel

A single strategic partner can absorb carrier complexity without slowing the business down, and visibility into shipping data translates directly into savings.

Tan suede GUESS handbag with gold G logo
 
A single management layer

Shipments are managed from a single point, with the same standard regardless of where the order originates and which carrier is used.

 
A control tower for ~30 carriers

ShippyPro absorbs the different services, integration requirements and operating procedures of each carrier and market. The GUESS team focuses on strategic decisions, not technical maintenance.

 
New markets without multiplying systems

An ecosystem integrated with ERP, store systems, e-commerce platforms and the WMS of warehouses run by third-party logistics partners.

 
From B2C to B2B

The same approach, born for e-commerce, now extends to B2B logistics: a single setup for different flows and channels.

1
Single control layer for all shipments, from any channel
3
E-commerce warehouses (Italy, Poland, Netherlands) integrated with 3PL partners' WMS
4
Automation levers: Optimizer, Tracking Solver, Check-out Maps and QR code returns
B2C+B2B
One setup extended from e-commerce to B2B and wholesale logistics
Ready to simplify your shipping operations?
Connect all your carriers, manage every order type and scale into new markets — all from one single platform.
 
Products Used

The ShippyPro products that made this success possible

Discover the features GUESS relied on to build standardized omnichannel logistics ready to scale.

 
Shipping Platform

Multi-carrier management for ~30 carriers from a single point, with Optimizer to choose the best service and Check-out Maps to offer consistent delivery options on every channel. Integrated with ERP, stores, e-commerce and 3PL WMS.

Discover Shipping Platform →
 
Track & Trace

Centralized visibility on every shipment and Tracking Solver to spot and resolve exceptions, reducing the impact of disruptions across more than 5 million orders a year.

Discover Track & Trace →
 
Returns

Label-free returns with QR code: customers send products back without printing anything, as GUESS moves toward ever simpler, more automated return processes.

Discover Returns →